We specialise in outsourcing, it can be misunderstood or seen as passing work which could be done internally. However outsourcing can be an incredible resource for business to increase productivity and skill range, it’s not always just sending work out to be done and reported back, even though that in itself can be a valuable extension for a business. Below we talk about various outsource options which can a huge source to your business.
Short term outsourcing
Outsourcing short term is good to take pressure off a business when experiencing high demand or dealing with a back log, the outsource company simply takes on some of the time consuming tasks which can drain energy and resource, ultimately taking the focus of the core purpose of the business. Good examples where short term outsourcing may be beneficial is during an advertising campaign where the number of incoming enquiries are high, an outsource team could have all new calls and emails directed to them to assist with collecting data and compiling into a system or datasheet for easy import and processing. There may also be times when pressure is on a call centre due to adverse weather conditions or when a backlog has snowballed beyond control, the outsource company recording information and giving support, only escalating work that requires technical work which the organisation need to deal with.
Specialist long term
Some specialist tasks are regularly outsourced because of the skills needed, it could be due to being heavily governed, surrounded by legislation or requiring qualification. Debt recovery is frequently referred to us from businesses because it requires personalised and persuasive communication and could potentially reach the stage of litigation. Your business may find that building a speciality team internally could affect productivity, team members with strengths in the core of the business need re-training in the new area, it may create a need to recruit and in the long term it may be more cost effective to put an outsource team in place. Outsourcing these kinds of tasks long term can be very cost effective, using a commission or pay per file structure the business can simply pass on the work and wait for the data results to come in.
Businesses can take advantage of benchmarking using an outsource provider. This is to measure performance internally against an external provider; it could be an opportunity to identify best practice, carrying out performance and result studies to help practices and procedure to be streamlined and enhanced. This could be tasks such as managing incoming contacts, carrying out investigation and/ or recovering settlements. By testing and measuring tasks businesses can work on being more efficient and effective in what they do, adding new structures, policies and procedures to enhance the quality of their work to get maximum results. This is a useful tool to use when you feel that the business is not achieving the desired results despite investing resources internally and where delays and back logs frequently occur or when customers give feedback which suggests there may be procedure issues.
Consultancy is a great way to assess your business when you feel there may be problems, or you want an independent view of performance and procedures to identify areas where improvements can be made. Some outsource providers can observe, investigate, record and report valuable information so you can see your business through someone else eyes, helping you identify problem areas, practices which could be improved and policies which may be holding performance back. This valuable insight into your business can be an amazing tool for you to take ownership of and make positive changes, or the outsource company may have resources to assist you in making improvements.
Outsourcing isn’t always sending work out to be completed, some of our partners simply require areas of the outsourcing team to temporarily move into or visit their business to assist with specialist tasks to upgrade their own internal team. It could be as simple as the business having a desire to gain new skills or receive coaching to give them the tools to self-help, such as receiving IT, training or management resource where the outsource company transfer their expertise to assist in implementing new projects, systems, best practice, coaching or training. An example of this could be a business requiring outsource expertise in soft skill training, even though their own training team may be extremely competent, they may not have the knowledge or resources readily available, so an outsource provider may be a great investment to assist in the production and coaching of the internal training team ready for the delivery of the course to ensure it achieves maximum results.
For more information on our solutions click here.