If it isn’t broken, don’t fix it is a phase all too commonly used, but does that mean you’re actually saying – let’s not improve?
When judging performance if it seems to be going well, we sometimes make the mistake of thinking “Let’s leave the area alone, its working” but should we be thinking “how could it be better?”
The best way to find out is to look at outsourcing as a test and measure process, but why should we outsource? We are doing just fine with our internal personnel and processes. This statement may well be what most people think when outsourcing comes up on an advert, in a conversation or as an idea.
What outsourcing brings to any organisation is a specialist set of skills that are relevant to the industry they operate in, it also provides good insight into how to potentially do things differently. Or if you prefer the outsource partner can be left to get on with the job and report back results.
Businesses outsource very important functions such as HR, recruitment, legal advice, right down to cleaning. The reason for this is, is that outsource partner provides very unique, specific and important business support functions which enable you to benefit from their skills and expertise whilst you can focus on the day to day running of your organisation. The reality is all outsource providers offer their own unique solution that can add real value to every business they work with.
At Hamilton Claims Solutions we have developed new skills, processes and broadened our expertise through partnering with other organisations. This has equipped us to diversify and expand our bespoke service solution. It has given us opportunity to look internally at how and why we do things with a view to making changes, enhancing services and continuously improving performance. In turn this has not only benefitted us, our customers have been rewarded with even better results.
The motivation for any outsource partner is to build their brand, grow their reputation and deliver results. This is why it’s not always about fixing something that isn’t broken, it’s about continuous improvement.
If it isn’t broken – don’t fix it – improve it!