Recruitment is an exciting opportunity to add new skills and diversify your team; however it can be daunting to fill a critical role. Recruitment is challenging and mistakes can be made if your process isn’t targeted to attract the right people or managed well enough to engage them. Here are our five recruitment tips to help you find the right candidate.
You need to build a profile of your new team member, what do we want them to be able to do? What personality would enhance the team that already exists? What skills must they have and what skills can you train if they don’t already possess them? Having an idea of who you are looking for will help you find them!
It can be difficult to attract the right candidates if your advertisement is too vague and doesn’t speak to the people you need. Include information about the company, what qualities you desire, what skills are essential along with the job description and what training is available for the right candidate. It is best to receive quality over quantity; people reading your advertisement will be able to self evaluate themselves against the criteria, requesting a covering letter gives each individual the opportunity to express why they are suitable for the role.
Negotiation for some people is difficult because they feel it might cause an argument, they don’t want to feel rejected or loss if the other person is better or they may find the entire process of trying to get a good deal embarrassing. Individuals with this mindset will approach negotiation in two ways; writing down their view in huge letters and requesting that the other person write to them in return or, at the other end of the scale, there are the dirty players who charge in shouting, throwing mud and challenging their opponent to a game of tug-of-war to see far they can pull them over their line.
Negotiation should be a factual discussion to reach a mutual agreement where all parties leave feeling satisfied with the outcome. Once people appreciate what negotiation is and the basic skills are practiced, it can be productive and even become an enjoyable and rewarding experience.
We all have to find own individual comfort levels and style in negotiating. It takes practice and self evaluation to develop good negotiation skills, but the principles we use are always the same.
Customer Service is ever evolving, soft skills training is one the most discussed topics with our partners to enhance the skills and performance of their customer facing team members. Below we share tips from five areas where basic soft skills can be used to provide better service with just a few extra personal touches.
Create a positive impression
Use a positive and upbeat tone to personally greet and welcome communication, exchange names and ask how you can help is a great start. Project your voice clearly, at a steady pace and pronounce words clearly so the other person can understand you easily. Take opportunities to build a rapport, extra touches such as using their name appropriately, adding in a few polite questions to show an interest in the person and exchanging useful information can really open up communication and make the experience much more enjoyable.